What should i know about 247 support or just hope late replies dont cost you a customer
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What should I know about 24/7 support. Or just hope late replies don't cost you a customer.?
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Slow replies cost you customers. People buy from businesses that answer fast, especially at night and on weekends. That is when most of your prospects are browsing.
Prigmar's chat support agent is built for that. It works 24/7, so you do not have to sleep with your phone. The agent answers common questions, qualifies leads, and books calls. You stay in the loop and can jump in when it makes sense.
You decide how much control you want. Approve every reply first, or let the agent handle the easy stuff on its own. Either way, your customers get a response in seconds, not hours.
Here is how you set it up:
1. Connect your chat channel in the dashboard.
2. Pick the chat support agent from the list.
3. Choose send them or manual approval.
4. Train it with your FAQs and tone.
5. Review performance in the logs.
That is it. You stop losing sales to slow replies, and you get your evenings back.