What happens when a visitor messages my chat widget at 1152 pm and nobody is online

The chat agent answers. Your visitor gets a reply at 11:52 PM, not silence until morning. The widget is grounded in your knowledge base, so it answers from your own information about products, pricing, and policies. If the question needs you, it takes a human takeover path and replies by email so the conversation continues after the visitor leaves the page. You wake up to conversations that already happened, with the context you need to pick them up. A scheduled job can fail silently. The job check catches it in 2 minutes, so a missed reply does not sit unnoticed overnight. To add the chat agent to your site: 1. Go to app.prigmar.com/learning and open the chat agent walkthrough. 2. Connect the channel where the widget will live. 3. Load your knowledge base so answers match your business. 4. Turn on reply by email and human takeover. 5. Choose whether to approve replies or let them auto-publish. 6. Test it yourself at night and confirm the reply lands. That is the win: the visitor hears back, and you keep the lead.