How does the chat support agent know what to say about my business

You teach it. The chat support agent isn't guessing. It answers from what you give it, so the first hour you spend is the hour that saves you the next 500 replies. Here's the setup: 1. Connect your chat channel to Prigmar. 2. Feed the agent your business details: what you sell, pricing, hours, shipping and return rules, the answers you keep typing by hand. 3. Set the tone. How you greet people. How you say no. 4. Pick your mode. Approve each reply yourself, or let it auto-publish once it's answering the way you want. 5. Read the transcripts the first week. Correct what's off. It learns your corrections. It's 2:16 PM and you're on a job. A customer asks about a return. The agent answers from your policy in seconds. You find out later it was handled. Most chat tools stop at canned replies. This one sits inside the same platform as your CRM and invoicing, so a question about an order can pull from the same place your invoices live. Start with your ten most common questions. That's usually enough to take the first load off your day.