How does the chat agent know what to say in my voice and what happens if it doesnt know the answer
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How does the chat agent know what to say in my voice, and what happens if it doesn't know the answer?
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You teach it your voice once. Then it repeats that voice 100 times a day while you do something else.
When you connect your chat to Prigmar, the agent reads your past replies and your tone, then keeps answers short or warm or direct, like you would. You approve the first replies. After that you can let it auto-publish or keep approving.
If it doesn't know the answer, it doesn't guess. It says it will check, tags you, and saves the question in your dashboard. You reply once. The next customer gets that answer in your voice. No repeat work.
That means fewer 'let me get back to you' messages and more questions closed without you. One owner, nine agents, and the chat one handles the repeats.
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