How does the chat agent answer questions when im offline and how does it know what to say

The chat agent answers when you're offline so you stop losing leads at 11:40 PM. You connect your chat channel once. The agent reads the questions and replies in your voice, using the context you give it, so people get an answer instead of silence. How it knows what to say: 1. Connect your chat channel in Prigmar. 2. Add your business details, hours, services, and pricing notes. 3. Pick the chat agent from the nine agents. 4. Choose approve or auto-publish. With auto-publish it replies on its own when you're away. 5. Check the conversation log weekly and update the context when something changes. The win: you stop waking up to unanswered messages and start collecting the jobs that came in overnight. If a reply looks off, edit the context, not the transcript. When a worker job fails, open the job log first. Check the channel connection and the context field. Retry after fixing. If it fails twice, contact support with the job ID. Don't wait past 24 hours.