Does the chat support agent really answer from my own content instead of generic replies and can i take over the conversation myself

Yes. The chat support agent answers from your content, not generic filler. You connect your channels first, then the agent works from what you've given it. Generic replies lose sales at 2:16 PM on a Saturday when you're mid-job and can't check the chat. You don't get that customer back. Taking over is the point. The agent handles the routine questions. You step in when a conversation needs you. No locked thread. No starting over. How it works: 1. Connect your chat channel to Prigmar. 2. Add the content the agent should answer from: your product details, hours, policies, common questions. 3. Pick the chat support agent. 4. Choose your mode. Approve each reply, or let it auto-publish. 5. Jump into any conversation when you want to handle it yourself. Most chat tools stop at deflection. We don't. You stay the owner of the conversation, and the agent covers the hours you can't. Check prigmar.com for what connecting your channels involves. Start with chat alone if that's the one costing you customers right now.