Can your chat agent answer customer questions and process orders outside of business hours like at 3 am and in my brands voice
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Can your chat agent answer customer questions and process orders outside of business hours, like at 3 AM, and in my brand's voice?
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Yes. Your chat agent answers at 3 AM. It processes orders too. You approve the replies or set it to auto-publish.
Here is the real problem. You run everything alone. Messages land while you sleep. Missed chats are missed money. Prigmar's chat support agent watches your channels around the clock.
How it works:
1. Connect the channels customers already message you on.
2. Pick the chat agent. Turn on the other agents later if you want them.
3. Load your brand voice so replies sound like you wrote them.
4. Set it to approve-first, or let it auto-publish.
5. Check the summary in the morning and step in where you want.
Outside hours it answers questions and takes orders. You wake up to conversations already handled. That is a few hours back each week and orders that would have gone to whoever replied first.
The chat agent runs with your tone, not a generic script. Same voice as your emails and your posts, since all nine agents share your setup.
Try the chat agent for 7 days free.