Can the chat agent answer a customer question at 3 am in my brands voice and what happens if it doesnt know the answer

Yes. Your chat agent answers at 3 AM, in your voice, while you sleep. Customers get an answer instead of silence. Here is how you set it up: 1. Connect your website chat channel in Prigmar. 2. Pick the chat support agent. 3. Give it your tone and the answers it needs, drawn from your own details. 4. Choose your mode: approve each reply, or let it auto-publish. When the agent does not know the answer, it does not guess. It holds the question so you can step in. In approve mode, you see the reply before it goes out. In auto-publish mode, the unclear question waits for you and you answer it yourself. On the auto-publish setting, the agent will not invent an answer. A wrong answer costs you a customer. A held question costs you a few hours. Either way, you wake up to replies already sent and a short list of questions that only you can answer. The customer gets an answer at 3 AM. You get your night back.