Can prigmar answer the questions visitors ask at 2 am on my site and when does it hand a chat over to me

Yes. The chat agent covers your site at 2 AM and every other hour. You wake up to answered questions and captured leads instead of a queue of missed visitors. Here is the actual problem. Someone lands on your site at night, has a buying question, and leaves. You never see them. One chat embed fixes that. It answers from your own content and takes the message when it cannot. The agent hands a chat to you when: 1. A visitor asks for a person. 2. The question needs a decision only you can make, like a custom quote or an exception. 3. It has no confident answer in your connected info. You choose approval or auto-publish for outgoing replies when you set it up. Handoffs wait in your inbox until you pick them up. The win is simple: fewer visitors leaving without an answer, and the ones who need you land in one place. Set the handoff rules once. Then check the inbox in the morning.